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Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Bournemouth
GPhC Registration No. 9012511
Last updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Bournemouth collects, uses, and protects your information when you use our online pharmacy weight loss clinic services.

1. Who We Are

Pharmacy Weight Loss Bournemouth is a GPhC registered online pharmacy (No. 9012511) serving patients in Bournemouth and across the UK. We are the data controller responsible for your personal information collected through our website and services.

2. Data We Collect

When you use our services, we may collect the following types of personal data:

Personal identifiers: Full name, date of birth, home address, email address, and phone number.

Health information: Weight, height, BMI, medical history, current medications, allergies, and any other health details you provide during consultation. This is classified as special category data and is handled with the highest level of care.

Payment information: Transaction details processed securely through our payment provider. We do not store full card details on our systems.

Technical data: IP address, browser type, device information, and pages visited on our website.

3. How We Use Your Data

We use your personal and health data to:

Assess your suitability for weight loss treatments and enable our pharmacist to review and approve your consultation safely before dispensing any medication.

Process and fulfil your orders, which are dispatched within 1 working day of pharmacist approval.

Maintain accurate clinical records as required by GPhC standards and UK pharmacy regulations.

Send you order confirmations, prescription updates, and important service notifications.

Comply with legal and regulatory obligations including those set by the GPhC, MHRA, and UK law.

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and the provision of healthcare services under UK GDPR Article 9(2)(h) for special category health data.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. We use essential cookies required for the website to function, as well as optional analytics cookies to monitor site performance.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

5. Sharing Your Data With Third Parties

We do not sell your personal data. We may share your information only where necessary with the following trusted parties:

Delivery providers: Your name and address are shared to arrange secure delivery of your medication.

Payment processors: To handle transactions safely and securely.

Healthcare professionals: Where clinical referral or escalation is required for your safety.

Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information.

All third parties we work with are required to handle your data securely and in compliance with UK GDPR.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance, or longer where required by law. Technical and marketing data is held for shorter periods and reviewed regularly. When data is no longer needed, it is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. All sensitive information is transmitted using secure encryption. Access to patient records is restricted to authorised pharmacy staff only.

8. Your Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access the information we hold about you, request corrections, ask for your data to be deleted where applicable, and object to certain types of processing. You also have the right to restrict how we use your data in certain circumstances.

To exercise any of your rights, please contact us using the details below. We aim to respond to all data-related requests within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Bournemouth
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all enquiries within 48 hours.